Refund Policy

1. 90-Day Money-Back Guarantee

This guarantee applies to your first subscription with BingeBear. The 90-day period begins on the date of your first payment (not the start of any free trial).

Eligibility:

• Available to first-time subscribers only
• Applies to both monthly and annual plans
• Covers the full amount paid during the 90-day period
• No usage restrictions — use the Service fully during the guarantee period

2. How to Request a Refund

To request a refund, contact our support team through one of these channels:

When requesting a refund, please include:

• Your registered email address
• The reason for your refund request (optional, but helps us improve)

We aim to acknowledge all refund requests within 24 hours.

3. Refund Processing

Once your refund is approved:

Refunds are issued to the original payment method via Stripe. We cannot process refunds to alternative payment methods or accounts.

Upon refund, your subscription is cancelled and access to the Service is revoked at the end of your current billing period (or immediately, at your request).

4. What Is Not Eligible

Refunds are not available in the following circumstances:

• Requests made after the 90-day guarantee period (unless required by law)
• Accounts terminated for violation of our Terms of Service (including account sharing, reselling, or abuse)
• Second or subsequent subscriptions by the same person, household, or device
• Service issues caused by your internet connection, device, or third-party software

After the 90-day guarantee period, we do not issue refunds for partial billing periods. If you cancel mid-cycle, you retain access until the end of that billing period.

5. Cancellation vs. Refund

Cancellation and refunds are separate actions:

You can cancel your subscription at any time by contacting us via email or WhatsApp. Cancellation takes effect at the end of your current billing period.

6. UK & EU Consumer Rights

If you are a consumer in the UK or EU, you have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and the EU Consumer Rights Directive.

Under these regulations, you have a 14-day cooling-off period from the date of purchase during which you may cancel for any reason and receive a full refund.

Nothing in this Refund Policy affects your statutory rights as a consumer. If you believe your statutory rights have not been met, you may contact your local consumer protection authority or Trading Standards office.

7. Contact

For refund requests or questions about this policy: