Refund Policy

1. 90-day money-back guarantee

Our promise: if you are not satisfied with your eligible BingeBear subscription within 90 days of your first payment, contact us for a refund of subscription payments under this guarantee. Separately charged player activation and payment-plan fees are not refundable. If your plan included activation, we do not deduct a hypothetical separate activation fee.

This guarantee applies to your eligible first purchase, including the paid accounts in a three-account bundle; the free account has no cash refund. Your subscription is active at your first payment, and the 90-day period begins on that date, not the start of a free trial or the final instalment. Later instalments do not restart the clock. Earlier written customer commitments are handled separately.

For a fully paid bundle, a paid account refunds at the subscription price of one account; the free account has no cash refund. For a fully paid €600 Lifetime bundle, that is €300 per paid account and €0 for the free account. Payment-plan fees are non-refundable. Contact Joe for a written refund calculation if the bundle is partly paid.

Eligibility:

• Available to first-time IPTV subscribers only
• Applies to every plan (6 months, 10 months, 24 months and Lifetime) and to the paid accounts in a three-account bundle; the free account has no cash refund
• Covers subscription payments made during the 90-day period; separately charged player activation is excluded
• No usage restrictions, use the service fully during the guarantee period

2. How to request a refund

To request a refund on your BingeBear IPTV subscription, contact our support team:

• Email: quicksupport@bingebear.tv
• WhatsApp: https://wa.me/447446392053

Include the name and WhatsApp number or email associated with your account, plus the payment date or reference so we can locate the purchase. Giving a reason is optional. Do not send your full card details or online-banking credentials.

3. Refund processing

The 90 days is the window to request a refund, not the processing time. Our normal processing estimate is about seven days:

Refunds are issued to the original payment method where possible. We cannot process refunds to unrelated accounts. Upon refund, your IPTV access is cancelled and access to the service is revoked once the refund is processed, or immediately at your request.

4. What is not eligible for refund

Refunds are not available in the following circumstances:

• Requests made after the 90-day guarantee period (unless required by law)
• Accounts terminated for violation of our Terms of Service (including account sharing, reselling, or abuse)
• Separate repeat purchases outside the eligible first purchase; the paid accounts in an eligible bundle remain covered; the free account has no cash refund
• Separately charged player activation fees
• Service issues caused by your internet connection, device, or third-party software

For a change of mind after the 90-day guarantee period, unused access is not refundable under that guarantee. This does not remove the service-failure remedy below, applicable consumer rights or any earlier written commitment to you.

If access fails during your paid term

Contact support so we can investigate. We provide replacement service/account access without a replacement fee during your paid term. This covers the account or playlist, not a replacement TV, streaming stick or other hardware. If the player itself is the problem and a different player needs activation, its separate price is confirmed before you agree.

If we cannot provide a working replacement, we refund the unused paid term. Ask support for the written calculation, particularly for a bundle or partly paid plan. A replacement does not add simultaneous accounts or restart your service term. We do not promise that every outage can be prevented or every replacement will work.

If a request remains unresolved, reply in the original WhatsApp conversation or email quicksupport@bingebear.tv with the payment reference and what remains outstanding. Earlier written customer commitments and mandatory consumer rights remain applicable.

5. Cancellation vs refund

Cancellation and refund are separate actions:

You do not need to cancel any plan to stop a renewal because no plan renews automatically. You can message us on WhatsApp or email at any time if you want us to close access early or help with a refund request.

6. UK and EU consumer rights

Your rights under applicable consumer law are separate from this voluntary guarantee. Cancellation rules for digital content and services depend on the circumstances, including the information provided and any valid express consent to begin supply immediately.

Nothing in this policy limits applicable consumer rights or an earlier written commitment to you. Irish consumers can read the CCPC guidance on buying digital content and services and resolving problems with digital services. For UK purchases, consult the UK government guidance on online and distance selling or the relevant consumer-advice service.

7. Contact

For refund requests or questions about this policy:

LA SUITE HOLDINGS LLC (trading as BingeBear) Business correspondence: 5830 E 2ND ST, STE 7000 #35589, Casper, WY 82609, USA Wyoming filing ID: 2026-001973978 (Articles filed 11 May 2026) Email: quicksupport@bingebear.tv WhatsApp: https://wa.me/447446392053