Our Commitment to You

We stand by our services for the entire subscription period, including lifetime subscriptions. Whether you’re using our IPTV service for a few months or a lifetime, you are covered by our full support and commitment to ensuring that your service runs smoothly.

• 24/7 Customer Support: Our team is always available to help with any issues you encounter. If you run into any technical problems, we’re here to assist you and resolve them quickly.

• Continuous Service Improvements: If there is a problem with your IPTV account, we will take immediate steps to resolve it by replacing servers, apps, or providing any other solution necessary to restore full functionality.

When Is a Refund Offered?

We take customer satisfaction seriously and will work relentlessly to resolve any technical issues. However, in the rare case that we are unable to fix significant issues with your IPTV service, we will offer a full refund for the affected subscription period. Here’s how it works:

1. Problem Resolution Process: If you encounter a problem, our team will work with you 24/7 to try to resolve it. This may include replacing servers, fixing issues with apps, or providing other technical support.

2. Refund Criteria: If, after all reasonable troubleshooting and solutions, we are unable to fix the major issue (such as server or app problems) and your service is still not functioning properly, we will issue a full refund for the affected subscription period.

Exclusions

Please note that the following issues are excluded from our refund policy:

• User Error: If the issue is caused by incorrect usage or misunderstanding of our service (such as improper device setup or using incompatible hardware), a refund may not be issued.

• Third-Party App/Server Issues: While we strive to offer the best service, some problems may be related to third-party apps or servers beyond our control. We will still attempt to resolve such issues, but in these cases, a refund may not be applicable.

• Subscription Changes: If you upgrade or downgrade your subscription plan, the refund policy does not apply to any new periods or features added after the subscription change.

How to Request a Refund

If you experience issues with our service that cannot be resolved, and you believe you are eligible for a refund, please follow these steps:

1. Contact Us: Reach out to our support team via [support@bingebear.tv] or through our online contact form.

2. Provide Details: Provide all necessary details about the issue, including your account information and a description of the problem.

3. Troubleshooting Process: Our support team will work with you to resolve the issue. If we are unable to resolve the issue after exhausting all possible solutions, we will process your refund.

Refund Processing Time

Once your refund request has been approved, the refund will be processed within 7-10 business days. Refunds will be credited to the same payment method used for the original transaction.

Additional Notes

• Refunds are available only for the affected subscription period, and are not applicable if you cancel the subscription or do not experience issues with the service.

• Bingebear.tv reserves the right to modify or amend this refund policy at any time without prior notice. However, any changes will not affect refund requests made before the policy change.

We appreciate your business and are committed to providing you with an exceptional IPTV experience. If you have any questions or concerns, don’t hesitate to contact us at [support@bingebear.tv].