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Get in Touch

We're here to help

Whether you've a question about your subscription, need help setting up, or just want to say hello — we'd love to hear from you.

Ways to Reach Us

Real people, real answers

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Irish-founded, serving 20,000+ households since 2016

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We'll get back to you as quickly as we can.

Common Questions

You might find the answer here

How quickly will I get a reply?

On WhatsApp, usually within minutes. Email replies typically come within a couple of hours during our support hours (9am to 10pm, 7 days a week).

I need help setting up my device. Can you walk me through it?

Absolutely. Drop us a WhatsApp message with the device you're using and we'll send you step-by-step instructions. Fire Stick, Android box, Smart TV, phone — we've sorted them all.

My channels are buffering. What should I do?

First, restart your device and router. If that doesn't fix it, check you're on at least 25 Mbps. Still having trouble? Message us on WhatsApp with your MAC address and we'll take a look straight away.

How do I renew or upgrade my subscription?

Head to our pricing page or drop us a message. We can sort a renewal or upgrade in minutes. Your service gets extended instantly after payment.

Can I get a refund?

We handle refund requests on a case-by-case basis. Check our refund policy for the full details, or message us and we'll talk you through it.

Still not sure? Just say hello.

No pressure, no sales pitch. We're happy to answer any questions before you decide.

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Real humans, 7 days a week, no bots

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